Datenschutzerklärung

1. Controller

The controller responsible for data processing in connection with this online store is:

LOXEVI
Owner: Enis Sejdiju
Meschedeweg 3
4030 Linz
Austria
Email: support@loxevi.com

2. General Information

Protecting your personal data is important to us. We process personal data in accordance with the applicable legal requirements, in particular the General Data Protection Regulation (GDPR) and applicable national data protection laws.

3. Personal Data We Collect

We may process personal data that you provide to us when placing an order, contacting us or using our online store, as well as technical data collected during use of the store.

This may include in particular:
- first and last name
- billing and shipping address
- email address
- phone number, if provided
- order and payment data
- information about purchased products
- communication content
- IP address
- browser and device data
- usage data, timestamps and technical log data
- data collected via cookies, consent tools or analytics tools

4. Purposes of Processing

We process personal data for the following purposes in particular:
- to provide and operate our online store
- to process and fulfill orders
- to process payments
- to organize delivery and returns
- to handle customer inquiries, complaints and withdrawal requests
- to prevent fraud and ensure IT security
- to comply with legal obligations
- to improve our services
- for analytics, convenience and marketing purposes where a valid legal basis or consent exists

5. Legal Bases

Depending on the situation, personal data is processed on the basis of:
- Art. 6(1)(b) GDPR for the performance of a contract or pre-contractual measures
- Art. 6(1)(c) GDPR for compliance with legal obligations
- Art. 6(1)(f) GDPR for our legitimate interests, especially in maintaining a secure, efficient and functional online store
- Art. 6(1)(a) GDPR based on your consent where required, for example for newsletters or certain analytics/marketing technologies

6. Payment Processing

To process payments, we use external payment service providers, including in particular PayPal, Klarna, credit card providers, Apple Pay, Shopify Payments and other payment methods offered at checkout.

Depending on the selected payment method, the payment-related data necessary for processing may be transmitted to the respective payment provider. Their own privacy policies apply to their handling of such data.

7. Order Fulfillment and Shipping

To fulfill your order, we share the data necessary for processing with shipping providers, logistics partners, warehouse locations and, where required, other service providers involved in order handling.

Depending on the product, availability and delivery region, orders may be fulfilled through different warehouse and shipping locations.

8. Hosting and Store Platform

Our online store is hosted and operated via Shopify. In connection with the operation of the store, personal data may also be processed by Shopify or affiliated service providers for technical hosting, order management, payment processing, security functions and store analytics.

More information can be found in Shopify’s privacy documentation.

9. Cookies and Similar Technologies

Our store may use cookies and similar technologies that are necessary for operating the website, enabling convenience features, analyzing usage, measuring reach or supporting marketing activities.

Where non-essential cookies or tracking technologies are used, they are only used on the basis of your consent where legally required.

10. Contacting Us

If you contact us by email or through a contact form, we process the information you provide in order to handle your inquiry and any follow-up communication.

11. Storage Period

We store personal data only for as long as necessary for the relevant purposes or for as long as we are legally required to retain it.

Data relating to orders, invoices or tax-relevant transactions is stored in accordance with applicable legal retention periods.

12. Disclosure to Third Parties

We only disclose personal data where necessary:
- for contract fulfillment
- for payment processing
- for shipping and delivery
- for return handling
- to comply with legal obligations
- or on the basis of your consent

Recipients may include in particular:
- payment providers
- shipping and logistics providers
- warehouse and fulfillment partners
- IT and hosting providers
- Shopify and connected services
- tax advisors, authorities or other legally required recipients

13. International Transfers

Depending on the services used and the destination country, personal data may also be processed outside the European Union or the European Economic Area. Where this occurs, data transfers are carried out only in accordance with applicable legal requirements, for example on the basis of an adequacy decision, appropriate safeguards or another lawful transfer mechanism.

14. Your Rights

Under applicable law, you may have the right to:
- request access to your personal data
- request rectification of inaccurate data
- request deletion of your data
- request restriction of processing
- receive your data in a portable format
- object to certain processing activities
- withdraw consent at any time with future effect

If you believe that the processing of your personal data violates data protection law, you also have the right to lodge a complaint with a competent supervisory authority.

15. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access or unlawful processing.

16. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy where necessary, for example due to legal changes, changes to our services, or changes to the tools and services used in connection with the store.